Posted Jun 26, 2007 at 07:14PM by Nicolo S. Listed in: Rumors Tags: Microsoft, customer service, UK, Prague
Ó

Is yours working? - Image 1Xbox 360's failure rate is gaming's holy grail no more. Numbers from all sources are coming up - retailers giving their estimates and users offering their educated guesses. In Microsoft's repair center in Havant, 1,500 to 2,500 units are reported to be sent back daily.

Not only does that shed a light on Microsoft's dark secret, but also reveals that there are some fishy processes going on when UK owners send their consoles back for repair. Lee Sherman testified to 360-Gamer.com about his frustrating experience.

This unsatisfied gamer suffered three weeks without his 360, no thanks to the not-so user-friendly customer reps who weren't able to help. Constant calls asking when he'll get it back only gave him the answer it'll be “returned shortly.” Unable to resist, he asked for the repair center's number but was told that there are no phones directly to where his machine was.

Upon investigation, he found out that the person on the other line did indeed lie - repair center had a number. What's worse, it was in Prague and not in Havant. Lee stated:

A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair. [We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn’t been looked at yet – she seemed amazed that we knew!

360-Gamer also found an old post further supporting this claim. Forum user LordBrown posted on Xbox.com last June 23:

I just spoke to the customer support people because my 360 has been gone since the 8th of June. Apparently because of the backlog in Havant they’re sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you.


Do note that we haven't confirmed credibility of these guys. So 'til we hear any official statement from Microsoft on this (if they do give out one), let's leave this one on the rumor mill.


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45 Comments


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   by MyDixieNormous - 2007-06-27
 » Me smell a fanboy 8!tch

Why do people get so fkn mad about which is better? You should be glad that game systems are still being made. "Oh your system doesn't stay cool like mine does, mines better"
Bull Shizit
Anyway, I'm on my second sytem, and everything is going great with it. Haven't had any freezing, or overheats, or anything. Microsoft even gave me a new one for free. It's really a pretty fun system.

   by Bomboy (Unregistered) - 2007-06-27
 » Wow

i like the ps3 alot, but xman, ps3 owner dont like u doing that either

   by demon (Unregistered) - 2007-06-27
 » holy sh**

why the hell r all these fanboys fighting over the systems.

Mister Common Sence and Hellraiser. Why are u two defending xbox so much. Who cares if other people says it crap. Its not hurting microsoft any cause its making money and they arent going to quit the gaming business anytime soon. U guys r fu***** morons because you adding fuel to the fire. In cause u want to no what that means u two are going to make it worse. If u quit bashing the ps3 others arnt going to bash the xbox. It wont hurt ur feelings.

Of course thats y the unregistered xman is saying those comments because he just want u two and others to complain and fuss more about which console is better.

It a system and it not going to quit selling. People are still buying it. And microsoft and sony will still make them.

Quixand people no ur trying to tell them that the ps3 is as equal as the xbox but they r both talking sh** and they no it pissing u off. If u quit bashing others may follow. Dont follow the roots to fanboyism.

What i think is funny is that SAMSUNG should release its own console in 2018. And the same bashing sh** will follow. I be surprised if u fanboys will support samsung instead of the others. But times change and so do people dumbass comments.

   by atomicV1sion (Unregistered) - 2007-06-27
 » This is ridiculous.

I've had my 360 since January '06 and I've had no problems. This is just a ploy by the PS3 fantards to make the 360 look bad. Just as it is ridiculous for the Xbots to say the PS3 has 'no good games coming', which is a ploy to blind people of Heavenly Sword, Littlebig Planet, Warhawk, Uncharted: Drake's Fortune, Ratchet and Clank: Tools of Destruction, The Agency, FF 13, and Metal Gear Solid 4.

When the PS3 was as old as he 360 I saw 2 games worth buying Gears and F.E.A.R.. When the 360 was the PS3's age I had one game: COD2. I have one game for the PS3 now: Resistance. And I'm waiting for the above PS3 games. What's my point? THE PS3 HAS THE SAME AMOUNT OF GAMES COMING TO IT ONE YEAR AFTER RELEASE AS 360 DID ONE YEAR AFTER IT WAS RELEASED, XBOTS TRY TO DISCREDIT THIS FACT. That's the truth. Another truth. THE CONSTANT STORYS ABOUT FAILING 360S ARE EXPLOITED BY PS3 FANBOYS TO SHADOW THE EXCELLENT AMOUNT OF 360 GAMES. I can't say it enough people. Don't listen to people like Quixand, Mister Common Sense, and xman. Instead have an open mind and you'll see my point of view.

   by malicemizery (Unregistered) - 2007-06-27
 » this sucks

im a US gamer and my 360 screwed up today, it only lasted for say 6 months.. i got the rlod. the customer service guy said itd take a week to ship an empty box for me to ship it back in, and about 2-3 weeks to receive a new one... and this already blows becos i just bought "the darkness" yesterday

   by Geoffrey (Unregistered) - 2007-06-27
 » 3 weeks? Pfft.

3 weeks? I wish. When my first one red ringed, it took the Canada support guys a month and a half to fix it. Once it arrived at the repair center (yay tracking number), they then lost it for two weeks.

   by Quanni (Unregistered) - 2007-06-27
 » UR THE DUMBEST PERSON IN THE BLOG ASS WHIPE

» Trolling PS3 fantards, what is better?

A expensive system that is only out 7 months and does not have widespread overheating problems, but has very little to do on it? Still only 2 exclusive games, only about 30 games total, big, useless system. When the inevitable disc read errors start appearing will they even be repairable? All sony systems got disc read errors after 2-4 years, when will your POS3? Do they even have a repair center, or will you just shell out another $600?

OR...

A real life gaming system with the best games available NOW, with a small chance of overheating and being fixed free under warranty? This is Microsoft's problem, and they are doing plenty to take care of it.

Then shut the f*ck up.



*****IN FUNNY U SAY SMALL CHANCE ON OVERHEATING WEN THE *****IN ARTICLE SHOWS THE EXACT OPPOSITE... N LIEK U SAID ITS ONLY BEN OUT FOR 7mthns but the funny thing is it has war more to do den the *****in xbox... lemmme see u ***** sockin bill goat.. on the ps3 we can use it as a linux computer... surf the internet.. n the rest f the stuff the 360 the ps3 already does... even more so the *****ed up part is u wud think microsoft THE *****IN CREATOR OF INTERNET EXPLORER WUD atleast *****in spare u with a *****in browser.... DUMB ASS CHEAP SCAPES....

   by grs (Unregistered) - 2007-06-27
 » gg

figures mine died and got a new one but I still love the system. It's nothing like the 2 BROKEN PSP systems I had so don't go around feel too good. Only if people built theirs systems with quality like nintendo.

   by Advertising -
   by 360 surveyer (Unregistered) - 2007-06-27
 » which of the following do you prefer to belive on 360 failure rates?

A) 30% of all 360 owners have had to return their 360 based on malfunction and hardware issues.
B) 2,500 360 consoles are repaired daily
C) "360 owners are just happy with their console"
D) all that matters is the warrenty.

   by ld_ruiz69 - 2007-06-27
 » Wow

Good console, bad company, what kind of customer service is that?

   by FiveseveN (Unregistered) - 2007-06-27
 » Fanboys vs. Fanboys

Hey guess what? All you people who argue Xbox 360 is better then PS3 are dumb :) I own a 360, OMG and a PS3! They are both fun to play, and 360 has more games, and better development because its been out for a while.. PS3 has cruddy games right now.. but Sony is trying. Why dont you people stop arguing about 360 and PS3 and get lives.. they are both awesome at what they do. I enjoy Gears of War just as much as much as I enjoy FEAR for PS3.

X360 == PS3
PS3 == X360

They are both kick ass. Sorry you guys are so hellbent on going to war every time you have the chance.

   by Xbox is the best (Unregistered) - 2007-06-27
 » despite

despite all this people all over the world continue to buy 360s and that is reality, people who want a 360 will buy a 360 even people with 360s that broke are still going to either get it repaired of buy another one so sony fanboys and microsoft haters get lost

   by JN2k108 (Unregistered) - 2007-06-28
 » MY ELITE BROKE!!!

i just got it like 3 weeks ago and now the cd drive wont read my game discs no more. lolz. o well. it can read dvds but not games. WTF?!!!!


O well, i sent it in yday and i hope it comes back soon. lolz

   by Mr.THINK PEOPLE (Unregistered) - 2007-06-28
 » to funny

i like it how all the xbots are like, yeah but in 2-4 years your system will fail to, right as u sit there with ur 1.5 year old console with three magical lights laughing at u ,in the end u no what yeah our console wont fail any time soon perhaps one day yes, but at least ours didnt have occurrences of consoles dying left right and center from day 1, o and u guys talk about good games dude, how can u play games when ur console gets fried and the disk scratched to *****, HAHAHAHA

   by skoobz (Unregistered) - 2007-06-30
 » ps3 idiots in denial

"bhlb:
About as weak as you.
Grow up, if you dont have a ps3 dont comment. "


I have all 3 systems. and I can't believe what the idiots wrote about the library od ps3 games. nothing comes close to gran tourismo?! hey you *****ing tool, gt:hd only has 1 track and 20 cars. whoopty do. get your head out your ass and try forza or pgr. hell, games come out for the 360 before the ps3. why should I wait to play splinter cell, rainbow six or oblivion when I can already play it on the 360 months earlier. the ONLY game worth buying used is r:fom, and that game isn't even worth paying full price on it. and the wii serves as a better internet device than the linux ps3.

how stupid can one be to say that the ps3's library of 5 games is better than the 360's 150+?

idiots



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