Microsoft has announced that it will be replacing Xbox 360 discs that have been damaged. Before you get excited, the company has specified conditions that apply to this promo.

The disc replacement program will only cover select Microsoft published titles such as Gears of War and Crackdown. They've also limited the exchange to one disc per game for each Xbox 360 unit, so if you own multiple copies of a game and they all got nuked, you can only have one replaced unless you own more than one Xbox 360. Finally, they are charging US$ 20.00 per disc replaced, so if you're having multiple games replaced. it might be turn out to be rather expensive.

Microsoft has released a statement regarding their improved customer support:

We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority.

• Crackdown
• Fuzion Frenzy 2
• Gears Of War
• Halo 2
• Kameo: Elements of Power
• Ninety Nine Nights
• Perfect Dark Zero
• Project Gotham Racing 3
• Viva Piñata
• Xbox Live Arcade Unplugged Vol. 1

• You must enclose one damaged disc for each disc to be replaced.
• You must be over 18 years of age.
• No replacement will be made if less than 90% of the damaged disc is enclosed.
• Payment is by credit card only and is not refundable. This program cannot be used in conjunction with any other offer or program
• Replacement will be the game disc only, without case or game documents and the same game title you submit.
• Your name and address must match the name and address on your credit card billing statement and is the address that will be used for delivery. Microsoft is not responsible for shipment to an incomplete or incorrect address.
• Program is for CONSUMER END-USERS only. Your Xbox 360 console serial number is required for each order. Maximum quantity requested of each game title is one (1).
• Submitted materials become Microsoft property and will not be returned. Microsoft is not responsible for any lost submissions.
• This is a limited-time program, subject to availability, and subject to change without notice.
• Microsoft will replace only selected titles and has no obligation to replace all titles or any particular title.
• Incomplete or incorrect submissions will be returned to you.