A call to Rockstar's support service revealed that the company is investigating what could be behind the freezing issues exhibited by the company's newly launched Grand Theft Auto IV (Sony PlayStation 3, Microsoft Xbox 360), but they've obviously been caught unawares.

As the Kotaku caller continued to probe the factors that could've led to the introductory sequence lockups, the support rep who attended the call mentioned that it wasn't limited to the PlayStation 3.

The rep was very apologetic about the issue (and relieved for not being yelled at for once) and claimed that the GTA4 also seemed to lock up on some Xbox 360s. Now this has made it very confusing for Rockstar, as they've previously noticed how most of the reports for PS3 lockups were attributed to the 60GB version of Sony's console.

What made them even more puzzled is that not all of the 60 GB versions exhibited this issue. Seems a bit familiar, doesn't it? Especially for an SKU that seems to be racking up erratic issues.

Anyways, this coupled with the complaints from Microsoft's side make for an unlikely chance that a solution for the problem would come out soon.

When a user-claimed solution (allegedly given by Rockstar's support representatives) was suggested, the representative said that such a solution has never been officially confirmed by support or tech to solve the issue. In fact, he said that cleaning out the PS3 hard drive of all GTA4 related data and re-installing was never heard to have helped a single complainant. But he hinted that it might not hurt to try.

The rep says that no deadline for a fix can be promised, but we'll be keeping our eyes peeled for more updates anyway.

Buy: [ GTA IV (PS3) ]
Buy: [ GTA IV (Xbox 360) ]