Posted May 01, 2008 at 09:07PM by Abraham A.
Listed in:
News,
Grand Theft Auto 4,
Games
Tags:
Sony,
SCEA,
customer service
Ó
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 Moments after Rockstar Games assured us that they are already working on the freezing issues for Grand Theft Auto 4 (Xbox 360, PlayStation 3), Sony Computer Entertainment of America (SCEA) gave their take on the problem.SCEA has assured its PlayStation 3 population that they are teaming up with Rockstar Games to put an end to the problems. They maintain though that only a "limited number" of PS3 owners have been affected by this situation. Here is the complete public statement from SCEA: Yes, we are aware of what the message boards and a few of the industry blogs are saying about a 'freezing' issue with GTA IV on a limited number of PS3s. Although we have seen an extremely low volume of contacts to our customer service department regarding such an issue, we want to ensure that every consumer has a great experience on our console and with GTA IV. All parties involved are working to isolate the problem for those few units and identify a solution. If problems are indeed limited for the PlayStation 3, does that mean most of the reports were from Microsoft Xbox 360 gamers? We really can't tell. Whatever the case may be, stay tuned here at QJ.NET for the latest developments. Buy: [ Grand Theft Auto 4 (PS3), (Xbox 360) ] |
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[Via Kotaku]
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25 Comments
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by skidz - 2008-05-01 |
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» haha
I'm not affected, but I would say at least 25% of the users have this problem. I've seen so many people talking about this on forums.
I'm not affected, but I would say at least 25% of the users have this problem. I've seen so many people talking about this on forums.
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Re: Quixand - 2008-05-01 |
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» hahaha
you couldn't even say that 25% of gamers go on forums much less say that 25% who owns the game is having problems based on what you read on forums...
and everybody knows that gamers who go on forums are a very very vocal minority group in the industry which makes everything seem 100% bigger than what it really is.
you couldn't even say that 25% of gamers go on forums much less say that 25% who owns the game is having problems based on what you read on forums...
and everybody knows that gamers who go on forums are a very very vocal minority group in the industry which makes everything seem 100% bigger than what it really is.
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by shark0807 - 2008-05-01 |
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» 25%?
I would say a great deal less have the problem, maybe 10% tops, it just so happens that those ten percent are savvy enough to contact customer support and forum blog.
I would say a great deal less have the problem, maybe 10% tops, it just so happens that those ten percent are savvy enough to contact customer support and forum blog.
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Re: rollypoly - 2008-05-01 |
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» um
so what you are saying is that everyone affected called support and posted in a forum about it?
there is no chance that additional people don't care enough to complain, or how about people just returning the game/console for a new one?
saying his stat is bull and pull one out of your own ass is just hypocritical...
so what you are saying is that everyone affected called support and posted in a forum about it?
there is no chance that additional people don't care enough to complain, or how about people just returning the game/console for a new one?
saying his stat is bull and pull one out of your own ass is just hypocritical...
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Re: Shatterdome - 2008-05-02 |
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» oh oh...
How about the people that called rockstar's customer service, about their game....instead of calling Sony....
How about the people that called rockstar's customer service, about their game....instead of calling Sony....
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Re: erikbirk2 - 2008-05-04 |
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» mine freezes
mine freezes and i havent called anyone. mine even freezes when trying to load a save game every time unless i disconnect from PSN
mine freezes and i havent called anyone. mine even freezes when trying to load a save game every time unless i disconnect from PSN
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by Damanisjon - 2008-05-02 |
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» annoying...
thats so annoying!! ITS NOT A LIMITED NUMBER!
I thought my ps3 was alright but it froze once..and 3 of my mates had theirs freeze from 1-3 times... but we have only played it about 5 hours tops each.
If you think about crashes per time played is not so bad, but we have paid good money for an item and we're are not getting the quality it should come with.
does anybody have the customer services line! Winds me up they say its limited.. cos it happens to everyone i know! so I wanto call up now!
at least sort the multiplayer cos that doesnt work either!
thats so annoying!! ITS NOT A LIMITED NUMBER!
I thought my ps3 was alright but it froze once..and 3 of my mates had theirs freeze from 1-3 times... but we have only played it about 5 hours tops each.
If you think about crashes per time played is not so bad, but we have paid good money for an item and we're are not getting the quality it should come with.
does anybody have the customer services line! Winds me up they say its limited.. cos it happens to everyone i know! so I wanto call up now!
at least sort the multiplayer cos that doesnt work either!
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by CHUCKINGROCKSATSPACESHIPS - 2008-05-02 |
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» I Have Not Had Any Freezing Problems Yet
I haven't had any freezing problems whatsoever yet and I have probably played 10 hours of gta IV since launch, a little every day so far. I have a 60gig PS3 I got about 3 weeks after launch. I have even played making the system work hard by having multiple cop cars chasing me along with a couple helicopters in heavy traffic, then jumping out of the car and over the bridge into the water with helicopters shooting at me overhead and a few police boats coming to kill me. All of that within about a minute's time! Amazing game!
I haven't had any freezing problems whatsoever yet and I have probably played 10 hours of gta IV since launch, a little every day so far. I have a 60gig PS3 I got about 3 weeks after launch. I have even played making the system work hard by having multiple cop cars chasing me along with a couple helicopters in heavy traffic, then jumping out of the car and over the bridge into the water with helicopters shooting at me overhead and a few police boats coming to kill me. All of that within about a minute's time! Amazing game!
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by GordLacey - 2008-05-02 |
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» One Freeze
I had the game freeze on me once yesterday, but I let it sit for a min or two (while typing an IM to a friend) and it started up again. I have a 60 gig, bought about a month after launch.
I had the game freeze on me once yesterday, but I let it sit for a min or two (while typing an IM to a friend) and it started up again. I have a 60 gig, bought about a month after launch.
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by Shatterdome - 2008-05-02 |
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» I'm curious...
if this was "supposedly" happening on 360's as well (As a prior QJ article has said) Why is Rockstar only refering to the problems in their statement as being on PS3, and why is SCEA having to make a statement on it ?
Fishy....
if this was "supposedly" happening on 360's as well (As a prior QJ article has said) Why is Rockstar only refering to the problems in their statement as being on PS3, and why is SCEA having to make a statement on it ?
Fishy....
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by mr_nismo - 2008-05-02 |
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» too cold
Mine was alright for 2 hours straight last nite ... then this morning it froze twice in the first 5 mins ...
Better be an update this week.
Mine was alright for 2 hours straight last nite ... then this morning it froze twice in the first 5 mins ...
Better be an update this week.
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by Popson - 2008-05-02 |
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» i call bull*****.
Something tells me they're lying... "an extremely low volume of contacts to our customer service department", extremely low eh, sounds a little fishy to me. I bet at least 10 and perhaps up to 25% of people are affected by this.
Something tells me they're lying... "an extremely low volume of contacts to our customer service department", extremely low eh, sounds a little fishy to me. I bet at least 10 and perhaps up to 25% of people are affected by this.
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by SHGill - 2008-05-03 |
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» Dualshock?
I thinks it's the Dual Shock for the PS3 version. I bbought one yesterday and I tried playing GTA IV and it would freeze on the loading screen. However, Once I restarted with the SIXAXIS it played fine...Wierd
I thinks it's the Dual Shock for the PS3 version. I bbought one yesterday and I tried playing GTA IV and it would freeze on the loading screen. However, Once I restarted with the SIXAXIS it played fine...Wierd
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by Dr3amKilla - 2008-05-03 |
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» fix for the freeze
if your gta4 is freezing all you need to do is sign out of the playstation network before you start your game and it will stop freezing
if your gta4 is freezing all you need to do is sign out of the playstation network before you start your game and it will stop freezing
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by denniel305 - 2008-05-03 |
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» i no the problem
it was on ign news look
Firstly, this is not for the 60GB PlayStation 3's, some of which freeze up at the beginning of the game. This is for those with a 40GB console whose game often freeze up, particularly during missions. Yesterday I connected my PlayStation Network ID to the Rockstar Social Club, ever since then my console often started with a temporary 2 - 3 second freeze when I load up my game, then luckily the game continues. But when I started with missions today my console constantly froze up at certain points, specifically at the start or end of missions.
I reset my console multiple times, yet the problem still continued. I read that others were having a similar problem, so I knew I wasn't alone. Then I thought about signing out the PlayStation Network, and for hours of playing after that the game has not frozen up once! I then scouted the message boards and found that this particular solution completely work for other people as well. So if you're experiencing the same problem, try this as well... it definitely is a better solution than the one Take-Two offers - deleting your save game!
Apparently it has to do with the game having trouble sending your statistics to the social club server. Hopefully Rockstar Games and Sony will find a solution to this.
it was on ign news look
Firstly, this is not for the 60GB PlayStation 3's, some of which freeze up at the beginning of the game. This is for those with a 40GB console whose game often freeze up, particularly during missions. Yesterday I connected my PlayStation Network ID to the Rockstar Social Club, ever since then my console often started with a temporary 2 - 3 second freeze when I load up my game, then luckily the game continues. But when I started with missions today my console constantly froze up at certain points, specifically at the start or end of missions.
I reset my console multiple times, yet the problem still continued. I read that others were having a similar problem, so I knew I wasn't alone. Then I thought about signing out the PlayStation Network, and for hours of playing after that the game has not frozen up once! I then scouted the message boards and found that this particular solution completely work for other people as well. So if you're experiencing the same problem, try this as well... it definitely is a better solution than the one Take-Two offers - deleting your save game!
Apparently it has to do with the game having trouble sending your statistics to the social club server. Hopefully Rockstar Games and Sony will find a solution to this.
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Re: Rodney.lee - 2008-05-03 |
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» not online
im not online at all and i have freezing issues it helps to delete your profile save but still it freezes
im not online at all and i have freezing issues it helps to delete your profile save but still it freezes
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by sickofitall - 2008-05-03 |
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» this is not a small issue
This game freeze happened to me as well, and several other people if you check on the forums. There is a temporary fix, however. All you have to do is disable the internet connection, then the game will load up again.
This game freeze happened to me as well, and several other people if you check on the forums. There is a temporary fix, however. All you have to do is disable the internet connection, then the game will load up again.
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by ONESTEP - 2008-05-03 |
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» Finally a temporary fix
a fix can be done for single player only, as QJ blows to get this information, those who dont know any other sites will be pleased to know trhat if you disable the internet connection before loading gran theft auto 4 it will load heres my sources, see bottom of the article, it worked for my 60 gigger
Your all very welcome :D
a fix can be done for single player only, as QJ blows to get this information, those who dont know any other sites will be pleased to know trhat if you disable the internet connection before loading gran theft auto 4 it will load heres my sources, see bottom of the article, it worked for my 60 gigger
Your all very welcome :D
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Re: ONESTEP - 2008-05-03 |
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» lol oops
http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm
http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm
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by Rodney.lee - 2008-05-03 |
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» ps3 60 gig freezes
im not online at all, & mine freezes, it has nothing to do online. i have found that if you delete the profile save ,helps it not to freeze as often ,but it still freezes .im open for suggestions?? it resally sucks to go to gamestop at midnite get a great game get home only to get a issue you should only get on a pc
im not online at all, & mine freezes, it has nothing to do online. i have found that if you delete the profile save ,helps it not to freeze as often ,but it still freezes .im open for suggestions?? it resally sucks to go to gamestop at midnite get a great game get home only to get a issue you should only get on a pc
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Re: ONESTEP - 2008-05-03 |
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» yes it does
i know it does i had the issue myself, it seems you may be experiencing a compltely different bug, cause this solution worked for me and many others, contact rockstar, there are contact emails on that link i left http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm
i know it does i had the issue myself, it seems you may be experiencing a compltely different bug, cause this solution worked for me and many others, contact rockstar, there are contact emails on that link i left http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm
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by ONESTEP - 2008-05-03 |
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» link screwed up here it is
[html]http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm[/html]
[html]http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm[/html]
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Re: ONESTEP - 2008-05-03 |
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» omfg
http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up
-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm
http://www.videogamesblogger.com/2008/04/30/grand-theft-auto-iv-is-freezing-up
-on-some-consoles-rockstar-attempting-to-solve-the-issue.htm
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by Rodney.lee - 2008-05-03 |
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» if any one can give me a idea of what else to try
i can only play for 20 to 30 min at a time ,right when im actually starting to get some where ,it freezes and then it is shut the game off and back on, i have noticed that after i delete the save profile it allways returns after i shut the system off . come on rockstar for 60.00 bucks i should be well into the game by now
i can only play for 20 to 30 min at a time ,right when im actually starting to get some where ,it freezes and then it is shut the game off and back on, i have noticed that after i delete the save profile it allways returns after i shut the system off . come on rockstar for 60.00 bucks i should be well into the game by now
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by jwydell - 2008-05-05 |
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» gta4
mine froze a bit at first. now it works fine. patients people.
mine froze a bit at first. now it works fine. patients people.
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